When your cup is empty: secondary traumatic stress in pharmacy practice

The pressures and stress of traumatic clinical events affects everyone in the room including pharmacists. Two pharmacists, Jennifer Mando-Vandrick, Clinical Pharmacist in Emergency Medicine at Duke University Hospital and Philippe Mentler, Consulting Director of Pharmacy at Vizient, discuss the emotional impact pharmacist may have when witnessing the distress of others when traumatic events happen in the clinical workplace.


 Guest speakers:

Jennifer Mando-Vandrick, PharmD, BCPS

Clinical Pharmacist, Emergency Medicine

Director, PGY2 Emergency Medicine Residency

Department of Pharmacy

Duke University Hospital


Philippe Mentler, PharmD, BCPS

Consulting Director, Pharmacy




Gretchen Brummel, PharmD, BCPS

Pharmacy Executive Director

Vizient Center for Pharmacy Practice Excellence


Show Notes:

[3:31] Secondary traumatic stress or compassion fatigue is a state of emotional distress that results from indirect exposure to traumatic events

[4:00] How secondary traumatic stress differs from burnout

[6:15] How to manage your stress level

[9:23] Acknowledge  and accept that you are feeling stress and be open to listening to other people’s feelings

[9:50] How leadership can help their employees deal with stress

[12:00] Peer support

[13:07] Talking to your learners and applicants about how your organization’s culture manages employee stress


Links | Resources:

CDC: Mental Health articles

Psychology Today


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