Tuesday Nov 29, 2022

The new R&R: pharmacy technician recruitment & retention

Drs. Meghan Swarthout and Michael Alwan share their challenges around technician recruiting and retention in the current landscape for health care organizations.


Guest speakers:
Meghan Swarthout, PharmD, MBA, BCPS, FASHP
Director, Pharmacy Patient Care Services and Population Health
Johns Hopkins Heath System


Michael Alwan, PharmD, MS
Director of Pharmacy Services 
University of Washington Medical Center


Gretchen Brummel, PharmD, BCPS
Pharmacy Executive Director
Vizient Center for Pharmacy Practice Excellence


Show Notes:

[02:00-04:27] Setting the stage for the current pharmacy technician landscape

[04:28-06:07] How technician recruiting and retention impacts patient care and organizations

[06:08-10:25] Other strategies to address the issue

[10:26-11:38] Contrast between a career ladder and a career lattice

[11:39-15:14] Other novel approaches

[15:15-17:12] How to track success rate

[17:13-19:55] Progress seen after making changes

[19:56-21:48] How frontline staff can contribute and help improve situation

[21:49-23:03] Advice for folks struggling with the issue


Links | Resources:

Recruitment, Selection, and Retention of Pharmacy Personnel (ashp.org)


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