Tuesday Nov 29, 2022

The new R&R: pharmacy technician recruitment & retention

Drs. Meghan Swarthout and Michael Alwan share their challenges around technician recruiting and retention in the current landscape for health care organizations.

Guest speakers:
Meghan Swarthout, PharmD, MBA, BCPS, FASHP
Director, Pharmacy Patient Care Services and Population Health
Johns Hopkins Heath System

Michael Alwan, PharmD, MS
Director of Pharmacy Services
University of Washington Medical Center

Moderator:
Gretchen Brummel, PharmD, BCPS
Pharmacy Executive Director
Vizient Center for Pharmacy Practice Excellence

Show Notes:

[02:00-04:27] Setting the stage for the current pharmacy technician landscape

[04:28-06:07] How technician recruiting and retention impacts patient care and organizations

[06:08-10:25] Other strategies to address the issue

[10:26-11:38] Contrast between a career ladder and a career lattice

[11:39-15:14] Other novel approaches

[15:15-17:12] How to track success rate

[17:13-19:55] Progress seen after making changes

[19:56-21:48] How frontline staff can contribute and help improve situation

[21:49-23:03] Advice for folks struggling with the issue