Staying afloat in rising waters: Resiliency for frontline pharmacy workers

The Coronavirus pandemic has taken a toll on clinicians across the country. As the surge persists, staff stressors increase, and the relentless pressure compounds the seriousness of the problem.  This episode reveals how the pharmacy director at Capital Health in New Jersey supports his staff and boosts their resiliency.  

 

Guest speaker:

Daniel T. Abazia, PharmD, BCPS, CPPS

Director of Pharmacy

Capital Health

 

Moderator:

Gretchen Brummel, PharmD, BCPS

Pharmacy Executive Director

Vizient

 

Show Notes:

[01:37] Home life turned upside down for staff

[02:20] COVID cases continue to increase

[02:50] Listen to staff and identify their stressors

[04:08] Daily huddles to check in with staff

[05:02] It’s turning from stress to burnout

[05:55] Resiliency and the ability to adapt helps

[06:18] Rewards to help staff cope 

[07:12] The four A’s: Acknowledge, Appreciate, Acceptance, Accommodate 

[07:47] Employee assistance programs

[09:30] What to do at the system level

[10:30] The future

 

Links | Resources:

American Psychological Association: Building your resilience Click here

CDC: Stress & Coping Click here

AMA Creating a resilient organization Click here

American Academy of Pediatrics: TheResilienceProject - We can stop toxic stress Click here

Harvard Medical School: Strengthening Resiliency in Health Care Providers During the COVID-19 Pandemic Click here

 

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