Staying afloat in rising waters: Resiliency for frontline pharmacy workers

The Coronavirus pandemic has taken a toll on clinicians across the country. As the surge persists, staff stressors increase, and the relentless pressure compounds the seriousness of the problem.  This episode reveals how the pharmacy director at Capital Health in New Jersey supports his staff and boosts their resiliency.  
 
Guest speaker:
Daniel T. Abazia, PharmD, BCPS, CPPS
Director of Pharmacy
Capital Health
 
Moderator:
Gretchen Brummel, PharmD, BCPS
Pharmacy Executive Director
Vizient
 
Show Notes:
[01:37] Home life turned upside down for staff
[02:20] COVID cases continue to increase
[02:50] Listen to staff and identify their stressors
[04:08] Daily huddles to check in with staff
[05:02] It’s turning from stress to burnout
[05:55] Resiliency and the ability to adapt helps
[06:18] Rewards to help staff cope 
[07:12] The four A’s: Acknowledge, Appreciate, Acceptance, Accommodate 
[07:47] Employee assistance programs
[09:30] What to do at the system level
[10:30] The future
 
Links | Resources:
American Psychological Association: Building your resilience Click here
CDC: Stress & Coping Click here
AMA Creating a resilient organization Click here
American Academy of Pediatrics: TheResilienceProject - We can stop toxic stress Click here
Harvard Medical School: Strengthening Resiliency in Health Care Providers During the COVID-19 Pandemic Click here
 
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